How to Get Your Amazon Prime Settlement Payment in 2025

Amazon has agreed to a $2.5 billion settlement with the  U.S. Federal Trade Commission (FTC) over allegations that it used misleading tactics to enroll customers in Prime memberships and made cancellations difficult.

Of this amount, $1.5 billion is set aside to reimburse affected customers, with estimated payments around $51 per eligible person. Here’s everything you need to know to claim your refund.

Who Can Claim an Amazon Prime Refund?

You may be eligible if you meet the following criteria:

• Enrolled in Amazon Prime between June 23, 2019, and June 23, 2025 through questionable signup flows.

• Attempted to cancel your subscription during that same period but faced difficulties.

Essentially, this settlement targets customers who were misled or hindered in cancelling Prime during the defined timeframe.

How Much Will You Receive?

Refunds from this settlement are estimated at around $51 per person. The exact amount depends on how your account was affected.

How to Claim Your Amazon Prime Refund

There are two ways to receive your payment:

1. Automatic Refund

   • If Amazon identified that you were affected through questionable signup flows, you may receive a refund automatically.

2. Claims Process

   • Customers who made heavy use of the service or had more complex accounts may be contacted via email to complete the refund process.

Make sure your email and mailing address are up to date with Amazon to avoid delays.

Also, you might be missing out on benefits, check what’s available to you here

When Will Refunds Arrive?

Refunds will only start after the court finalizes approval of the settlement.

Timing may vary depending on whether your refund is automatic or requires a claims submission.

Currently, exact payment dates are not yet announced.

Important Tips

• Watch for scams: The FTC or Amazon will not request sensitive personal info outside the official claims process.

• Stay updated: Check your email for official notifications regarding your refund.

• Keep records: Save receipts or proof of your Amazon Prime subscription if possible—it may help during the claims process.

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